http://www.phpsupporttickets.com/get/downloads/
インストール手順
1. サイトからダウロードしたファイルを c:/apps/phpst_2.2 に展開、
2. 仮想ディレクトリの追加
c:/apps/phpst_2.2 --> /phpst
3. c:/apps/phpst/include/config.inc.php fileに変更権限を付与。 *アプリケーション共通設定参照
4. セットアップ開始
* 指定した Database が存在しない場合、create database してくれるが、
MySQL 5.1 では my.ini の以下の行をコメントアウトしないとエラーとなる。
#sql-mode="STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION"
-----------------------------------------------------------------------------------------------------------------------------------
Congratulations! PHP Support Tickets has been successfully installed and configured
[User Front End]-----------------------------------------------------------------------------------------------------------------------------------
Triangle Solutions Ltd | PHP Support Tickets 2.2
以上
* トラブル対応
Error: BLOB/TEXT column 'file' can't have a default value
MySQL 5.1 では my.ini の以下の行をコメントアウトしないとエラーとなる。
#sql-mode="STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION"
Previous Install Detected - Please delete the previous installation or rename to an obsolete folder.
c:/apps/phpst/config.inc.php を削除
* その他
Database tickets Created
Create Database 機能あり。
Script Location の内容は config.inc.php にて編集可能。
define('PHPST_PATH', 'c:/apps/phpst/');
define('BASE_URL', 'http://iis.museu-in-cloud.com/phpst/');
* ブラウザが Google Chrome でないと正しい動作とならない。
* このアプリケーションには更新プログラム (KB954946)の適用が必須。
* 参考
/phpst/document/Install.txt
Install (PHPST v2.2)
----------------------------------------------------------------------------
Contents
----------------------------------------------------------------------------
A) To install PHP Support Tickets
B) Upgrade a previous version
C) Using the File Upload
D) Additional Notes relevant to version 2.2
A) To install PHP Support Tickets
----------------------------------------------------------------------------
01. Copy all files to a sub directory within your web site.
02. Run the file install/index.php and fill up the form correctly
03. Make sure you add the appropriate security to the config.inc.php file. Chmod etc.
04. Styles may be modified by editing /css/style.css and /css/style_global.css.
05. Aspects of the graphical interface can be modified by editing the files found
under /classes/GUI
B) Upgrade a previous version
----------------------------------------------------------------------------
1. In the /sql folder you will find a migration script for 1.9 to 2.2. This was
needed because of the large differences between the 2 database layouts. For
migrations between further versions, the tables are essentially the same,
except for table names, so we except the change won't be difficult to make
by hand. If you are having troubles, let us know and we will write a new
script for these migrations. Tnis latest version of the script is yet
untested. You are welcome to give us some feedback on it, should you need it
C) Using the File Upload
----------------------------------------------------------------------------
NOTE : In version 2, all file upload path and filetype information are stored in
root/classes/static/static.FormHandler.php.
1. This can be quite complicated to set up and may involve you having to
check your PHP.ini file.
2. Firstly in the config make sure that ALLOWATTACHMENTS is set to TRUE.
This will place the form on the User and Admin side underneath the
response box, and also allow the verification of the upload.
3. Set the MAXFILE size this has to be in BYTES - here I would also check
your PHP.ini file to make sure that firstly you allow file uploads and
secondly make sure that the Max File Size is set high enough for your
desires. I wouldnt allow people to upload files too big though! also
check that your TMP UPLOAD folder is set.
4. Next you must set the paths to your upload folder. The first UPLOADPATH
must be the absolute path on the server i.e. C:/wwwroot/etc... This
folder also must be writable by your webusers, otherwise I cannot dump
the files into that. The RELATIVEPATH is used to download the items and
must point to the upload folder on the web side i.e.
http://www.yourdomain.com/etc....
5. File types; the first array houses some common MIME file types and one
extension for each. This is important that you dont list all the common
extensions as this is how I name the file.
6. ALLOWEDTYPES indicates what files types you would like the customers to
upload. Simply copy the MIME type into the string, making sure you
enclose it with quotes and they are correctly coma seperated. Scan the
internet for MIME types that you want to include.
D) Additional Notes relevant to version 2.2
ABOUT CREATING USERS:
Self-registration is on by default, but only at the Client level. Only Admins
can create Moderators and Admins, but they can also create regular client users.
There is no more Admin subfolder, the user's privileges are detected during the login
procedure, and the GUI is updated accordingly, offering different menus for the
different admin levels.
I hope the above is all clear if you have any problems understanding anything
then please email me at iwarner@triangle-solutions.com, but make sure you have
donated first if you want support!
* free 版について
The Free downloads are older versions that may contain bugs (many of the fixes are documented in our forum), and certainly will not have the full feature list. However we recommend downloading and installing the lastest free version to get the hang of the application before purchasing.
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